Hello, my friend! We sincerely apologize for the damage to the G2 product you received due to shipping issues. We fully understand and accept your request for a refund—it’s completely reasonable. At our company, customer satisfaction is our top priority. As a gesture of goodwill, we’d like to offer you a special resolution: You may keep the damaged product, and we will promptly send you a brand-new replacement G2 to the same address. Once shipped, I’ll provide you with the tracking number. This time, we kindly ask you to proactively contact the logistics carrier once tracking updates are available. Please remind them to handle the package with extra care to avoid any further damage. Your cooperation is greatly appreciated! Thank you for your understanding, and please don’t hesitate to reach out if you have any questions.